Our Promise and Our Purpose
At Dorset Street Animal Hospital, our mission is to provide customizable, compassionate, high-quality veterinary care that meets the unique needs of every patient and client. We are dedicated to building trusted relationships through accessible, personalized, and expert services, ensure our community’s pets receive the best possible care in a welcoming and professional environment.
Excellence:
- We practice high-quality medicine.
- We adopt improved protocols and best practices.
- We expand the knowledge and skills of all team members.
- We provide a calm, stress-free environment for patients and clients.
- We collaborate with clients to create the best care plans for their pets.
- We seek specialist consultations when needed.
- We learn from our patients, clients, and each other.
- We honor our commitments to clients and team members.
- We communicate clearly and promptly.
Compassion:
- We show compassion for our patients—their lives, comfort, and dependence on people.
- We show compassion for our clients and their relationships with their pets.
- We show compassion and respect for one another.
Teamwork:
- We understand our roles and responsibilities.
- We work together with shared purpose and mutual respect.
- We address challenges proactively and thoughtfully.
- We respond to the needs of our patients, clients, and team each day.
Social Responsibility:
- We provide fair, livable wages for all staff.
- We value and embrace the diversity of our community and clients.
- We reduce our environmental impact through responsible business practices.